Privacy Policy

Introduction

RtNutriCare respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our consultation services or visit our website.

Information We Collect

Personal Information

When you book a consultation or contact us, we may collect:

• Name and contact information (email address, phone number)
• Consultation preferences and requested services
• Any information you provide in messages or forms
• Dietary habits and lifestyle information shared during consultations

Technical Information

We may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our website

How We Use Your Information

We use your personal information to:

• Schedule and conduct consultation appointments
• Communicate with you about our services
• Provide personalized educational recommendations
• Improve our services and website functionality
• Comply with legal obligations
• Send service updates and educational content (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary to fulfill our consultation services.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services.
• Legal obligation: Processing is necessary to comply with applicable laws.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third parties who assist with scheduling, communications, or website hosting.
• Legal authorities: When required by law or to protect our legal rights.
• Professional consultants: Other qualified professionals involved in your consultation (with your consent).

All third parties are required to maintain the confidentiality of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation records are typically retained for 5 years.

Your Rights Under GDPR

As a resident of the European Union or Slovakia, you have the following rights:

• Right to access: Request copies of your personal data.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data.
• Right to restrict processing: Request limitation of how we use your data.
• Right to data portability: Request transfer of your data to another service.
• Right to object: Object to processing of your personal data.
• Right to withdraw consent: Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: